Privacy Policy

1. What We Collect

We may collect the following information when you use YatraCabs:

• Account data — your name, phone number and email address when you create or access your account.
• Booking data — information required to create and fulfil your booking, including traveller details, travel date, destination, selected package, selected cab, pickup details, booking status and payment status.
• Communication data — information that you provide when contacting YatraCabs for customer support, booking assistance, cancellation, refund, rescheduling, or other queries.
• Device and technical data — limited technical information required to operate, secure and improve our website and services.

2. How We Use Your Information

We use your information only where necessary to:

• Create and manage your bookings.
• Process payments, refunds and other booking-related transactions.
• Communicate booking confirmations, updates and important trip information.
• Provide customer support.
• Coordinate your pickup and trip with the assigned driver where applicable.
• Prevent misuse, fraud and unauthorised activity.
• Maintain and improve the website and our services.
• Comply with applicable legal and regulatory requirements.

3. Who We Share Your Information With

We may share relevant personal information only where necessary to provide our services.

• Assigned drivers — traveller name, phone number and relevant pickup and booking details required to fulfil your trip.
• Payment service providers — information necessary to process payments, refunds and payment-related transactions.
• Service providers — trusted providers that help us operate our website, communications, customer support and other services.
• Government authorities or law enforcement — where disclosure is required by applicable law, regulation, court order, or a valid request from an authorised authority.

4. Payments

Payments are processed through our payment gateway partner.

YatraCabs does not store your full card number, CVV or UPI PIN.

Payment information required to complete a transaction may be processed directly by the payment service provider according to its own terms and privacy practices.

5. Cookies & Analytics

We may use cookies and similar technologies to:

• Keep you signed in.
• Remember preferences.
• Understand how the website is used.
• Improve website performance.
• Maintain website security.
• Improve our services.

We may also use analytics and monitoring tools to understand website usage and identify technical issues.

Where required by applicable law, appropriate consent will be obtained before using non-essential cookies or similar technologies.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

Access to personal information is limited to people and service providers who need it to provide or support YatraCabs services.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Manage bookings.
• Process or resolve payments and refunds.
• Resolve disputes.
• Comply with legal, accounting and regulatory requirements.
• Protect our legitimate interests.

Where information is no longer required, it may be deleted or securely disposed of in accordance with applicable requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting:

• Access to your personal information.
• Correction of inaccurate or incomplete information.
• Deletion of personal information where applicable.
• Withdrawal of consent where consent is the basis for processing.
• Assistance with privacy-related grievances.

To make a privacy-related request, contact YatraCabs using the contact details below.

9. Children's Privacy

YatraCabs is intended for use by adults and is not directed towards children.

We do not knowingly collect personal information directly from children without appropriate consent or authorisation where required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make material changes, we will update the effective date displayed on this page. We encourage you to review this page periodically for the latest information about our privacy practices.

11. Privacy Questions & Grievances

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

• Email: support@yatracabs.com
• Phone: +91 93521 49963

For booking-related queries, please include your booking ID whenever possible so that we can assist you faster.

We will review and respond to privacy-related requests in accordance with applicable law.