Plans can change. Here's exactly what happens when you cancel your YatraCabs booking.
Your cancellation refund depends on the time remaining before your scheduled pickup time.
The applicable cancellation tier is determined by the time remaining between the cancellation request and the scheduled pickup time.
Bookings made using the "Book at ₹0" option have zero cancellation charges.
You can cancel a ₹0 booking without paying any cancellation penalty. Since no amount was paid online, there is no refund amount to process.
However, every cancellation of a ₹0 booking is recorded and counted by YatraCabs for booking and cancellation management purposes. The cancellation count may be used to manage booking activity, prevent misuse of the Book at ₹0 option, and enforce applicable booking limits or restrictions.
Before confirming cancellation, YatraCabs will clearly show:
For a ₹0 booking, the cancellation charge and refund amount will both be ₹0, while the cancellation will still be recorded against the booking.
Once cancellation is confirmed, the cab reservation is released and the cancellation cannot be undone.
If you have paid only part of the booking amount online, the applicable refund will be calculated based on the amount actually paid and the applicable cancellation tier.
If ₹1,000 has been paid online and the applicable refund tier is 75%, the eligible refund will be ₹750 and ₹250 will be retained as the cancellation charge.
If ₹0 has been paid using "Book at ₹0", the refund and cancellation charge will both be ₹0. The cancellation will nevertheless be recorded in our backend.
If you need to travel on a different date, you may use the Reschedule option when available instead of cancelling your booking.
Any applicable rescheduling fee or fare difference will be displayed before you confirm the new travel date.
Some packages may have cancellation terms that differ from the standard policy above.
If a package has a different cancellation policy, the applicable policy will be clearly displayed on the package and booking pages before you confirm your booking.
Where a package-specific policy differs from this standard policy, the package-specific policy applicable to that booking will take precedence.
Eligible refunds are processed to the original payment method used for the booking.
The time taken for a refund to appear in your account may depend on your bank, card issuer, UPI provider, or other payment service provider.
If your payment is still pending, do not assume that the payment has been successfully completed. The booking and payment status will be determined based on the actual transaction status.
If you are unsure about your payment or booking status, contact YatraCabs support before making another payment.
If you have questions about cancellation, refunds, rescheduling, or your booking, contact YatraCabs support using the support details provided on our website.
| Time before pickup | Customer refund | Cancellation charge |
|---|---|---|
| More than 24 hours | 100% | 0% |
| 18–24 hours | 75% | 25% |
| 12–18 hours | 50% | 50% |
| 0–12 hours | 0% | 100% |
| Book at ₹0 | ₹0 | ₹0 |